Wordpress Development, Email Marketing Australia, Magento Development, Facebook Design and Development

Highest Visitor per day – 13th Jan

Yesterday we had the biggest number of visitors to our site since we started the site 2 years ago. Using our own SEO platform, we have also managed to get to first page of Google in a lot of Keywords which has helped.

We are now setting this as a benchmark to improve our traffic even more.

We would like to thank you for visiting our site and hopefully it has been informative to what you needed. We have made it super easy for you to stay updated as we update our visitors through all these channels. Here are some ways how you can stay in touch and no miss on any updates on the site.

Subscribe to our Email Newsletter

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I was doing a talk in Swinburne University a few days ago where I discussed the best strategy for Web Analytics. Now there are multiple ways around this but the best results that we see are when we follow this pattern

Define your target online segment

You don’t want to track everyone who lands on your website. Define that online segment who have the highest chance of conversion.

For us, Melbourne and Sydney visitors are our target market.

Define your conversion and goals metrics

What is conversion for you, be clear with that. Then build some goals around the conversions. It might be selling a product, subscribing to a newsletter, downloading a whitepaper. Then build some goals around your conversion metrics.

• For whitepaper downloads it might be number of pages viewed per visit
• for Newsletter subscriptions it might be number of information pages viewed per visit
• For Product sales it might be how many product pages viewed per session

Define your conversion steps

Build all of your conversion pages following best practices and define the steps clearly. Such as for an online store
Categories/Search Page > Product Page > Cart/Checkout Page > Payment Page > Confirmation Page

Put Call to Action buttons/ links

Put call to action buttons/links on all the pages. Make sure that every customer knows how to buy a product from you, or to subscribe to your newsletter or to download that whitepaper whatever conversion is for you.

Create Conversion Funnels in Google Analytics

Build Conversion funnels in Google Analytics based on your conversion and track them periodically

Create Goals in Google Analytics

Build goals in Google Analytics and track them periodically

Create Segmented Report in Google Analytics

Create the segment of your target market in Google Analytics and use that to track your metrics.

Make changes based on analytics Data

Review the site monthly and make changes on

• Conversion Steps
• Call to action and placement
• Testing and Targeting messages
• Other online elements

In-Page analytics in Google Analytics

Google Analytics have just released the beta version of In-Page analytics. This tool helps your visualise user engagement on your website visually. This report is similar to the overlay report but adds multiple layers of depth and customisation to your reports.

The report shows the percentage of clicks against any link and when you hover on top of it, it will show the clicks, goal value and a breakdown of all of your goals.

In-Page analytics supports image maps, advanced segments, and also outgoing links.

Figure below shows In-Page analytics in one of our partner sites www.fbfolio.com

Accessing In-page analytics from Google Analytics

To access In-page analytics from your Google Analytics account, please click on Content > In Page Analytics

Using In-Page Analytics

There are some cool things you can do using In-Page analytics. Here are a few of them

Visitor pathing analytics – Go through the whole website

Click through your whole website while in In-Page analytics mode and try and determine what paths users take.  Pick your front page (or your most popular landing page) and If you look at the top percentages on each page and follow that path, you are following the most popular path that visitors take on your website.

Have a look at how clicks affect on pages depending on where a visitor is.

Advanced Segments Breakdown

Click on the top right and bring down the advanced segments and see how your segments interact with your website. Do new visitors tend to click on about us more than returning visitors for example. You can also view any advanced segments that you have created on your Google Analytics account.

Toggle Full Screen mode

Toggle the full screen mode to view the whole of your website without the sidebar

Use Filters for advanced analysis

You can click on + Add Filter to filter a subset of your visitors for better analysis.

Filters you can use are:

– What type of a visitor it is
– What Geographic location that visitor has come from
– What campaign did that visitor originate from
– What is the source of the visitor

and other filters such as browser, screen resolution, operating system etc

What actionable information does In-Page analytics provide?

In your website, In-Page analytics answers questions such as

• Are your call to action giving you results
• Which links are your visitors clicking
• What path are your visitors taking in the site
• On any page, are your visitors doing what you want them to do

One of the newer plug-in in Piwik Web Analytics is Goals. This plug-in allows you to track Goals on your website, put monetary value against them and analyse which areas and sources of traffic are contributing to your goals.

It is not as advanced as Goals in Google Analytics and not as comprehensive. It doesn’t have a conversion funnel and multiple stages but still does a really good job of giving you an overview about how and why a conversion is happening on your website.

Types of Goals and Setting them

Visitor Goals

Visitor Goals can be set up and assigned a dollar value when

• a visitor visits a page on the website
• a visitor downloads a file
• a visitor clicks on a link to an external website

Manual Goals

Manual Goals can also be set up and called as required

• Visitor makes a purchase (The price value can be passed to the Goal)
• Visitor clicks on a link
• Visitor Fills a form (or a form element)

Once all of these are set up, comes the interesting part.

Reporting – The Interesting Part

Once you set up your goals, this is where it gets interesting. The data you can get out of Goals in piwik quickly is amazing. Here is the info you can get

Please note that all the reports below are reflective of only one goal – enquiries

How many Goals you are hitting every day

A graph of daily Goals on your dashboard, which gives you a quick overview of how many goals you are hitting daily and the trend

What is your conversion Rate on Goals

Based on the conversion graph you can see how many conversion you have had, and what is our conversion rate. If you have setup multiple goals you can see the overall conversion rate for all the goals

What Keywords and giving you the highest Conversions

This report is very good and quickly gives you a good overview of what keywords are producing conversions for you.

What Search Engines are Giving you the highest Conversions

A report on what Search Engines are Giving you the highest Conversions

What Websites / Affiliates are Giving you the Highest Conversions

Some Affiliates might be sending you a lot of traffic but not necessarily turning that into conversion. This report will help you identify the hit rate for goals against your affiliate websites

What Marketing Campaigns are giving you the highest conversions

This includes your email campaigns, direct mail campaigns, Advertisements, Offline campaigns that you have tracked as well as your SEM Campaigns

What is your breakdown of conversion across Search Engines / Direct Entry and Referrers

Which of your referrers gives you the highest conversion. I

Conversion Goals  Breakdown by Country and Continent

What countries and contributing to your Conversion Goals

Conversion Goals Breakdown by Time of the day

What time of the day are your visitors most likely to convert

Would you like to get these reports for your website? Get in touch with us at info@dzineclub.com

Small Businesses

Small businesses will struggle to target a broad range of keywords because that requires a good online infrastructure, online time and money investment and a good SEO investment. The best way is to target very niche sniper keywords (upto 5) which are location focused or very niche product focused. You should however make sure that you are updating your sites with 10-15 extra shotgun keywords which will be brand focused so that as you grow you can expand on these.

Medium Businesses

The more infrastructure you have, the more time and money you can spend, the better your results will be. Medium Businesses can target upto 20 sniper keywords based around their niche products and services and constantly target upto 50 shotgun keywords. Obviously you will have at least 3-5 that pin points customers to you.

Tracking Keyword Performance

Make sure that if you are spending money on your keywords, you are tracking each individual keyword in these 3 settings

• How are you ranked against those keywords
• How many impressions are you getting organically and how many searchers click on your link to get to your website
• How many conversions you are making against those keywords every month

These stats will help you cover the gaps on the traffic flow.

For every order on your online ecommerce store/shopping cart, you should be tracking

On an Individual Basis

– what keyword and search engine got you the sale
– how many products did the customer look at before deciding to purchase with you
– What other products did the customer look at when purchasing that particular product
– was it a new or a repeat customer
– what affiliate website or geographical location did the customer come from
– What additional pages do they go to before making a purchase (terms and condition, support, postage etc)
– what items did they search for on the site

On a group level

– what is your most successful landing page (entry page)
– what page do you have the most exits from
– What is your overall average time on site for product pages
– What is your overall average time on site for category pages

What do you do with this data

– For keywords generating higher sales, run a SEM campaign with those keywords
– Invest in marketing in geographical locations and affiliates which are giving you sales
– If the customer looks at a higher number of products before purchase, put similar products on the product page as recommendations
– Try and convert more new visitors into customers by having information such as postage, product material, terms within easy reach.
– Fill up your inventory with products corresponding to search queries that resulted in no results
– Remove distractions once they click on checkout and make it an easy process. Only put information such as support/terms and make it so that you wont have to click or go away from the page

 
DIY Online stores and shopping carts from $750 + GST.
Includes advanced reporting and 5 minute setup.
Talk to us at info@dzineclub.com

Lately we’ve been talking to a lot of small business owners who have the same questions about improving their online business. One of the bigger ones is

How do I improve my listings?

Here is what you can do today to improve your listings:

1. Break down your website pages into smaller pages and optimise the titles on them

The more pages you have, the bigger you look and have more options of changing titles on those pages to target Search Engines. If you have a page, that is longer than 2 pages, break it down.

2. Add your website to to Business Directories

Add yourself to Free Australian Business Directories. We don’t see a lot of advantage in adding yourself to a paid one unless you are trying to be a featured business.  We recently put up a list of Australian Business Directories here:
List of Australian Business Directories

3. Add your website to vertical specific Business Directories

Do a search on Google for your vertical specific Business Directories and list your website on them. Also Vertical specific online magazines, portals allow you to add yourself as a service/product provider

4. Share links with complimenting Businesses

Find out any local businesses that compliment your business and link to their website and ask them to link back to you. What’s even better is that if they put a little blurb around your business so that visitors to their site already have an idea about what you do. This will also look good from a Search Engine like Google perspective. Make sure you do not over do this or you might actually lose your listing.

5. Start a Blog

Think of a niche topic around your business and start a blog. Start putting down your thoughts and your product/service information on the blog. Make it more informative that product-based for best results.

6. Start Search Engine Marketing

Start putting a bit of money on Search Engine Marketing. Start a Google Adwords account and start out with $100 budget for a month and see how you go.

Please note that your site needs to look good compared to other sites for you to get any leads. Do a search on Google and view the pages to see how other competitors are working.

7. Put a reporting System to track and analyse

Because doing all these things take time and in some cases money, you need to make sure that you are tracking all your efforts to make sure that you are getting results back. We recommend using Google Analytics to track to see if you are getting more visitors to the site because of these efforts.

Next time we’ll tackle the second most popular question “How do I get more customers?”

The Live Plugin for Piwik – Open Source Web Analytics gives the following information for your visitors if you enable the live plugin.

Date:
Date when the visited

Time:
Time of Visit

IP Address:
IP address of visitor

Location:
What Country the visitor came from

Internet Provider:
Who was the internet provider

Pages per visit:
How many pages they visited

New/Returning Visitor:
New Visitor or Returning Visitor

Visit duration:
How long they stayed on site

Referrer URL:
What traffic source they originated form

Keywords:
If they used a Search Engine what keywords they used

Operating System:
What Operating System they used

Browser:
What browser they were using

Plugin:
What plugins they had installed

• java
• flash
• quicktime
• realplayer
• windowsmedia
• silverlight
• gears
• pdf
• director

Traffic flow:
What actions they took on the site? what pages they started with and what pages did they flow into

Our staff have recently been certified as Google Analytics Qualified Individuals. That means that our knowledge about Analytics matches the requirements set by Google themselves.

One of the things we had to do to get the Qualification was complete Conversion University that takes you through all the ins and outs and setting up of a good Google Analytics system on any site.

The test was fairly hard with 70 questions and 90 minutes of time. We would not recommend doing the test unless you have read through the university slides at least a few times and can remember code snippets as well as set up information.

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Want to implement or improve your Google Analytics?

DzineClub can help you really dig into your visitor behavior and give you information on what to do to improve your site for better effectiveness and higher conversion. Contact us at info@dzineclub.com for a quote. Mention this blog post for a special price 🙂

Advanced Segments in Google Analytics are very powerful. This allows you to drop your website visitors into separate buckets/segments and view reports around those particular segments.

An Example of Advanced Segments in Google Analytics is

All Australian Users who have been to the site before

For DzineClub, these are high value customers for us. So we analyse this segment to see what they are doing. Some information that we can now find out about them are

– where did they originate (this will help us target more on that source so that we can generate more loyal and local customers)

– Goal Conversions (how is the goal conversion on our local and loyal visitors)

– What pages do these segments go to

An interesting fact for us was that our Australian Returning Visitors segments browsers were majority of Firefox and Chrome browsers. So we can assume that they are a bit more tech savvy and we can provide content which could be a bit technical.